FAQs2025-05-18T12:22:46+00:00

Frequently Asked Questions

Here are some of the questions we’re asked most often. If you’d like to know more or need help with your laundry needs, feel free to get in touch with the Capital Laundry team.

What types of businesses do you serve?2025-05-18T09:33:36+00:00

We serve a wide range of industries, including medical facilities, hotels & motels, restaurants, sports teams, businesses, households and more. Our services are tailored to meet the unique needs of each sector.

What laundry services do you offer?2025-05-18T09:33:49+00:00

Our laundry services include wash, dry, fold and ironing, rental linen, specialty item cleaning, and tailored laundry programs. We also provide pickup and delivery options for added convenience.

How do you ensure the quality of your laundry services?2025-05-18T09:33:59+00:00

We work to the AS/NZS 4146:2000 standards for laundry practice and implement strict quality control measures at every stage of the laundry process. Our experienced team uses advanced cleaning techniques and products to ensure your items are impeccably clean.

What is your turnaround time?2025-05-18T09:34:08+00:00

Our standard turnaround time can be varied to suit your requirements. However, we offer expedited services for urgent requests. Please contact us for specific needs.

How do I set up a laundry service for my business?2025-05-18T09:38:00+00:00

Getting started is easy! Simply contact us at admin@capitallaundry.co.nz and our team will work with you to develop a customised laundry program that suits your needs.

Can I hire linen from you?2025-05-18T09:35:01+00:00

Yes we have linen available for hire including bedding, towelling, hospitality items, kitchen linens, plus duvet inners and pillows.

Can you handle large volumes of laundry?2025-05-18T09:35:18+00:00

Absolutely! We have the capacity and expertise to manage large volumes of laundry efficiently, making us an ideal partner for businesses of all sizes.  We have a range of different sized washers and dryers to accommodate a range of customers.

Can you handle large volumes of laundry?2025-05-11T16:52:26+00:00

We serve a wide range of industries, including medical facilities, hotels & motels, restaurants, sports teams, businesses, households and more. Our services are tailored to meet the unique needs of each sector.

What happens if items are damaged or lost?2025-05-18T09:35:28+00:00

While we take great care in handling all items, accidents can happen. In the unlikely event of damage or loss, we have policies in place to address these issues promptly and fairly.

Are your services customisable?2025-05-18T09:35:40+00:00

Yes! We understand that every business has unique needs. We work closely with our clients to create tailored laundry solutions that fit your specific requirements.

How do you handle special items, such as delicate fabrics or uniforms?2025-05-18T09:35:56+00:00

We have specialised processes for cleaning delicate fabrics and uniforms to ensure they are cared for properly. Our team is trained to handle a wide variety of textiles safely and effectively.

Do you offer a dry cleaning service?2025-05-18T09:36:06+00:00

We provide a non-solvent based drycleaning service which is better for you and for the environment.

What are your prices?2025-05-18T09:36:15+00:00

Please contact us to discuss your requirements so we can tailor a package to meet your needs.

Can’t find the answer you’re looking for?

If you have additional questions or would like to discuss your specific laundry needs,

please don’t hesitate to contact us at admin@capitallaundry.co.nz. We’re here to help!

Quality

We follow strict quality control to ensure every item is cleaned and returned to the highest standard.

Reliability

Count on us for timely pickups, consistent service, and dependable turnaround times to keep your operations running smoothly.

Sustainability

We use energy-efficient equipment and responsibly dispose of detergents, recycling all packaging.

Let’s Talk Laundry

Whether it’s a one-off event or a long-term contract, we’ll handle the laundry—so you can focus on what you do best.